Shipping policy

Destinations

BigCards delivers to Portugal, including mainland Portugal and the Autonomous Regions, and to countries within the European Union where delivery services are available.

Any delivery restrictions will be presented during the checkout process.

Order Processing

After payment has been confirmed, orders are normally processed and dispatched within 1 to 2 business days.

Pre-order products or products subject to a specific release date may have different processing times, which will be indicated on the respective product page.

Delivery Times

After dispatch, delivery normally takes 3 to 5 business days, depending on the destination.

Delivery times are estimates and may be affected by periods of high demand, exceptional circumstances or delays caused by the carrier.

Where no different delivery period has been agreed, the deadlines provided for under applicable law shall apply.

Shipping Costs

Shipping costs are calculated according to the destination and clearly displayed before the purchase is completed.

The total order amount, including any applicable delivery costs, is shown before payment.

Carrier and Tracking

Orders are normally shipped via CTT or another logistics provider selected by BigCards.

Where available, the customer will be provided with the order tracking number.

Deliveries within the European Union

For deliveries to destinations within the European Union, applicable shipping costs will be displayed during the checkout process.

Certain territories with special tax or customs arrangements may be subject to rules that differ from those applicable to the majority of European Union territories.

Delays, Loss or Damage

In the event of a delay, loss or apparent damage to an order, the customer should contact BigCards through the store's contact form.

BigCards will follow up with the carrier and seek to resolve the issue as promptly as possible.

The consumer's legal rights regarding delivery, product conformity and BigCards' liability are not affected by this policy.

Risk of Loss or Damage

The risk of loss of or damage to the products remains with BigCards until the products are physically delivered to the consumer or to a person designated by the consumer, in accordance with applicable law.