Refund policy
Right of Withdrawal
When acting as a consumer, you have the right to withdraw from a distance contract within 14 days, without having to provide any reason.
In the case of a purchase involving several products delivered separately, the withdrawal period begins on the date on which the consumer, or a third party designated by the consumer, physically receives the last product.
How to Exercise the Right of Withdrawal
To exercise this right, you must notify BigCards of your decision before the end of the 14-day period.
Notification may be made through the store's contact form or by email at geral@bigcards.pt.
You may also use the statutory withdrawal form, although its use is not mandatory.
After notifying BigCards of your decision, the product must be returned, in the same condition in which it was purchased, within a maximum period of 14 days.
Returns must be sent to the address provided by BigCards in the return instructions.
Return Costs
Unless otherwise stated, return shipping costs are borne by the customer.
BigCards will bear these costs where it has previously agreed to do so or where the customer was not previously informed of the obligation to bear the return costs.
Condition of Returned Products
The consumer may handle the products only to the extent necessary to establish their nature, characteristics and functioning.
The consumer may be liable for any decrease in the value of the products resulting from handling beyond what is necessary for such inspection.
Collectible and Sealed Products
The fact that a product is a collectible item, an individual card or a sealed product does not, in itself, exclude the right of withdrawal.
Exceptions to the right of withdrawal are only those provided for by applicable law.
Opening a sealed product may affect its value where the handling goes beyond what is necessary for its inspection, but opening the product does not, in itself, constitute a general exclusion from the right of withdrawal.
Refunds
Following the exercise of the right of withdrawal, BigCards will refund all payments received, including the cost of the standard delivery option selected at the time of purchase.
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided that the consumer does not incur any additional costs.
BigCards may withhold the refund until it has received the returned products or until the consumer has provided proof of having sent them back, as permitted by applicable law.
Any additional costs resulting from the choice of a more expensive delivery option than the standard delivery option will not be refunded.
Defective, Damaged or Incorrect Products
Products sold to consumers are covered by the legal guarantee of conformity provided for under applicable law.
For movable goods, the legal liability for lack of conformity is, as a general rule, 3 years from the date of delivery.
If you receive a defective, damaged, incomplete or incorrect product, please contact BigCards through the store's contact form, stating the order number and, whenever possible, providing photographs or other information that may help assess the situation.
Depending on the circumstances and in accordance with applicable law, the consumer may be entitled to repair, replacement, a price reduction or termination of the contract.
In such cases, any return costs that are legally payable by BigCards will be borne by BigCards.
Exchanges
The right of withdrawal is normally processed by returning the product and receiving the corresponding refund.
A new purchase may be made separately to obtain a different product.
Nothing in this policy limits any consumer rights provided for under applicable law.
