Alternative Dispute Resolution

BigCards seeks to resolve any issues or complaints related to the products and services provided directly with its customers.

When it is not possible to reach a solution through direct contact, consumers may resort to a competent Alternative Dispute Resolution (ADR) entity.

ADR Entity

For disputes covered by its area of competence, consumers may contact:

CNIACC — National Centre for Information and Arbitration of Consumer Disputes

CNIACC operates in the municipalities of the Leiria district and in other areas of the national territory not covered by another regional arbitration centre.

Updated information on the territorial competence, procedures, and contacts of the CNIACC is available on its official website.

You may also consult the updated list of Alternative Dispute Resolution entities on the Consumer Portal.

The use of Alternative Dispute Resolution mechanisms does not prejudice the consumer's right to resort to the courts in accordance with the applicable legislation.